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This policy explains what personal information is collected when you sign up, verify your identity, and play, as well as how it is used to protect your account and handle payments. It also says when information can be shared with compliance partners and payment providers to keep your NZ$ safe, stop fraud, and follow the law in New Zealand. Find out how cookies, device data, and marketing preferences work, as well as what rights you have as a New Zealand customer to see, change, or delete your information. When you sign up for an Oceanspin Casino account, you give us some personal information so that we can create your profile, make sure you have access, and provide the services you ask for.
Registration also lets us meet the legal and safety requirements for licensed gaming, such as identity checks and controls for responsible gambling. You agree that your personal information will be used in the ways described in this Privacy Policy when you register and use your account. Some information is needed to open and keep an account, process transactions, and protect both you and the casino from fraud. You decide how much information to share beyond what is required.
When you sign up, we usually ask for information like your name, date of birth, contact information, and login information. We use this information to make sure you are eligible, stop people from making duplicate accounts, and send you important security and account notices. We may also collect payment information and technical data needed to process a deposit of NZ$50 or more, verify your access, and keep your account safe if you choose to deposit and play. For compliance reasons, we can ask for more proof at a later time, preferably before withdrawals or when risk indicators show up.
We process your information for one or more legal reasons, depending on the activity: to fulfill our contract with you (by giving you an account and gaming services), to comply with the law (by checking your age, fighting fraud, and reporting to the authorities), to protect the platform and make the service better, and with your permission (for optional features like marketing preferences). You can take back your consent at any time by going to your account settings or calling customer service. By signing up, you confirm that you are of legal gambling age and that you are allowed to use our services in your area. If you say that you are from a certain New Zealand or that you are registering from New Zealand, we may use that information to put restrictions on your account and make sure that it is only available in places where it is legal to do so.
It is your job to give correct and current information. If you give wrong information, it could take longer to verify and process payments, like a NZ$500 withdrawal, or your account could be locked until the necessary checks are. Make sure that the information on your documents matches who you really are. Keep your phone number and email address up to date for security alerts. Do not make more than one account or share your login information.
You can change some privacy settings directly in your account, like how you want to be contacted and how you want to be marketed to. If you withdraw your consent for a processing activity that depends on consent, we will stop that activity. However, we may still process some data if we need to in order to provide the service, comply with the law, or protect the integrity of the platform.
In order to keep your Oceanspin Casino account safe and your gameplay safe, we collect some personal information that lets us know who you are, how to reach you, and what device and connection you are using to access our services. When needed, this information helps with creating accounts, making sure logins are safe, processing payments, and making sure compliance is met. This is the only information we collect that is needed to run the casino and keep the platform safe. Other information is automatically gathered when you use the website or mobile app. Some information you give us directly.
Your identity information is used to make sure you are the owner of the account and stop fraud, duplicate accounts, and people who shouldn't be able to get in. Depending on what you're doing and the laws where you live, this could include your full name, date of birth, and information from your ID documents that prove who you are. We can talk to you about account actions, security alerts, and support requests if you give us your contact information. Address, phone number, and email address are common things that are included in this. You can control how promotional messages are sent to you through your account preferences if you choose to be a part of marketing.
Information about your device and connection helps us keep your account safe and make sure the service works right. These details might include your device identifiers, IP address, browser type and settings, operating system, language preferences, a rough idea of where you are based on your IP address, and usage logs with information like when you logged in, what pages you visited, and what you did during your session. Details about your registration, changes you made to your profile, and information you sent during verification. Technical identifiers, cookie-related data, and security logs that are made when you access the platform are automatically collected. Your use creates timestamps, an account's history of access, and interaction patterns that are used to check for integrity and fraud.
If you change your name, address, or contact information, making sure your profile is up to date will help keep your account actions that need to match your identity, like recovering your password or doing a risk check, from taking too long. Sometimes, we may need more proof to make sure that you are okay with the updates. For the safety of deposits and withdrawals, we may connect identity and device signals to find unauthorized access, attempts to take over your account, or strange payment patterns. In cases where extra security checks are needed, we may ask you to confirm certain information about your identity before processing a withdrawal of $500 or more.
Oceanspin Casino uses KYC verification and age checks to keep play safe, stop fraud, and follow responsible gaming and government rules. With these checks, you can be sure that the accounts you open are real and that any money you take out goes to the right person. If you want to register, cash out your winnings, or do something else that needs extra confirmation, you may be asked to complete KYC. If you're asked to verify, doing it quickly will help keep your payout request, like withdrawing $500 or more, on track.
It depends on your account history, your payment method, and where you play in New Zealand that Oceanspin Casino may ask you to provide information for verification. To make sure of your identity, age, and payment ownership, the casino will usually ask for a mix of documents.
To keep from having to go back and forth, make sure the files you send are clear, complete, and match the information on your casino profile. If your address or name has changed, you should first update your account information so that verification is based on the most up-to-date information. Age checks must be done. Oceanspin Casino does not allow people under the age of 21 to gamble, and accounts that can't prove they are the right age may be closed until verification is done. According to policy and the law, if the casino can't prove eligibility, players may not be able to access games or make withdrawals.
If asked, give your legal name and New Zealand information. Being consistent is important. Incorrect or missing information, images that have been changed, or documents that aren't fully completed can cause checks to take longer and may stop withdrawals while verification is going on.
When you make a deposit at Oceanspin Casino, we use secure payment methods and only collect the financial information we need to complete the deposit, stop fraud, and meet our legal and accounting obligations. We try to store as little sensitive payment information as possible when it comes to deposit information. Instead, we rely on trusted payment providers to process and confirm payments. When storage is needed for operations, it is limited and kept safe.
What we gather during a deposit: Depending on the method of payment you select, we may gather and process certain financial data to verify and post your deposit, like a 100 NZ$ deposit. This data usually only has identifiers and transaction metadata, not full card or bank credentials. A transaction reference ID, the date and time, the status, and the amount of the deposit (for example, $50). Identification of the payment instrument: a card number that has been hidden or a partial PAN, the type of card, the country that issued it, or a wallet account token (not your full credentials).
Payment and billing checks include fields for billing name and address when the provider requires them, as well as risk signals that stop payments that aren't supposed to be made. The IP address, device identifiers, and authentication results are used to spot fraud and make sure that a deposit attempt is real. We don't need you to send us your full card number through chat or email. You will be directed to safe, provider-approved steps if any extra confirmation is needed for a deposit. Some common ways to deposit money are bank cards (processed through PCI-compliant providers), online banking transfers (if supported), e-wallets and other similar payment accounts, and any other local payment options that are available in New Zealand, if applicable. Please note that availability can vary by jurisdiction, provider rules, and technical limitations.
If a method isn't accepted, you'll see other options in the cashier when you try to make a deposit. The smallest and biggest deposits can be different depending on the method. To give you an example, one method might require a deposit of at least 50 NZ$, while another might only accept 20 NZ$. There are any limits that apply shown to you before you confirm the deposit.
How we keep financial information safe: When you interact with a cashier, your information is encrypted while it's being sent, and we trust trusted payment processors to handle sensitive credentials. When providers send us confirmation data, it is stored with monitoring and access controls that make it less likely that someone will get to it without permission.
Sharing with payment providers: In order to make deposits, we give our payment processing partners and, if needed, banking networks the payment and identity information they need. This sharing is only limited to what is needed to authorize and settle your deposit, like 100 NZ$, as well as to handle chargebacks and stop fraud. Refunds and deposit disputes: If someone disputes a deposit, we may look into it using stored transaction records and confirmations from the provider. This could include timestamps, reference IDs, and authentication results that are linked to the deposit (for instance, a $200 deposit that is being disputed). We only keep dispute-related information for as long as it takes to settle the case and follow the law.
Make sure that your payment method is in your name and matches the information in your account to make deposits go more smoothly. If you try to make a deposit using a method that can't be connected to you, the transaction might be turned down or put on hold while more checks are done.
Oceanspin Casino handles withdrawals quickly, safely, and in line with the rules. As a way to protect your balance and personal information from people who shouldn't have access to them, we may confirm your identity and make sure the withdrawal method belongs to you before approving the payout. We also keep an eye on transaction patterns and may ask for more information when something doesn't seem right. This helps lower the risk of fraud and chargebacks.
The purpose of these checks is to keep payments safe and smoothly process legal withdrawals. If extra checks are needed for withdrawals: Most withdrawals are handled automatically, but if certain conditions are met, we may hold a request to confirm details. Withdrawals for the first time, changes to account information, high-value cashouts, or repeated transactions that don't fit normal play patterns are all common situations. Changes you've made recently to your email, phone number, or password; your first withdrawal request; or your first withdrawal to a new payment method; a large or frequent withdrawal activity, like a single cashout of 2,000 NZ$ or more; or multiple failed deposit attempts or unusual payment routing; or gameplay or bonus activity that looks like it was done automatically or by someone abusing the system; If this is the case, withdrawals are usually sent back to the original funding method used for deposits.
Due to security and anti-fraud rules, we may offer an alternative method if we can't refund the full amount or part of the payment that way. There may be different minimum and maximum amounts for each payment method and player profile. To give you an example, a withdrawal may need at least 20 NZ$, and larger payouts may be split into several transactions to keep risk under control and meet processing limits. When you pay, your payment provider needs time to finish the transfer, which is added to the processing time. If more proof is needed, the payout period begins when all the requested documents are received and approved. If the payment method doesn't match or belong to you, we may ask for proof.
This makes it less likely that stolen payment instruments will be used on the platform and stops third parties from withdrawing money. Account consistency: The information about your account should be correct and the same in your profile and payment methods. If your New Zealand or where you live in New Zealand changes the payment options, we may ask for proof before approving a withdrawal. Source of Funds checks help make sure that gambling money is real. Anytime, but more often when deposits or withdrawals add up to a large amount, like 5,000 NZ$ or more in a short amount of time, these checks are asked for.
Proof of savings, investments, or asset sale proceeds; recent payslips or an employment letter showing income; bank or payment account statements showing incoming funds and account holder name; business income documentation if you are self-employed; and measures to stop fraud such as monitoring devices and logins, checking the speed of deposits and withdrawals, and looking for odd patterns. If we think there has been account takeover, collusion, payment fraud, or bonus abuse, we may temporarily stop transactions while we look into it. To get full access back, we may also ask for more confirmation steps. Make sure your profile information is correct, use payment methods registered in your own name, and send clear documents when asked to help your withdrawal go quickly.
You may be asked to choose a different method of withdrawal or give us more proof before we can go ahead with the withdrawal if it is declined for security reasons.
Oceanspin Casino collects and uses information about who is eligible for bonuses and how they interact with promotions to make sure they give out the right offers and that promotions are applied correctly. This keeps the terms of the promotion the same for all eligible accounts, stops bonus abuse, and makes sure that rewards are given fairly. This information is used to see which offer you accepted, if you meet the requirements to get it, and how your actions affect the progress of that promotion.
We also use this information to make sure we're following the rules set by regulators and to put limits on you based on where you are, your nationality, or your player status. What We Track and Why Account and activity signals may be used in eligibility checks to make sure you can take part in a promotion. This usually includes the status of your account, whether you've proven your age, information about any duplicate accounts you may have, and a check to see if you are registered in an eligible area like New Zealand. An attribution link between a bonus and its source makes sure you get the right reward. Within your account, these could include marketing source identifiers, referral codes, information about landing pages, and internal campaign IDs.
The bonus conditions are checked by looking at data on progress and completion. For instance, if an offer is for a bonus up to NZ$200 or a minimum deposit of NZ$20, we record the qualifying deposit, the time it was accepted, and the activity that counted toward the promotion. This includes the player's bet history and game contribution if they apply. Some of the data we might process for promotions are: the name and ID of the promotion, as well as the time and method of acceptance (click, opt-in, code entry); the bonus amount and configuration (for example, bonus up to NZ$200, the number of free spins, or the cashback percentage); the minimum actions that must be taken in order to qualify (for example, a deposit of NZ$20, wagering milestones, or gameplay requirements); transaction records that are relevant to the promotion (for example, qualifying deposits and withdrawals related to bonus funds); game session and bet records needed to figure out how much was contributed and how much was wagered; and device, browser, and IP-based location signals used to enforce restrictions and spot fraud. How this data is used in real life depends on the promotion.
We may use it to give you a reward, figure out how many requirements you still need to meet, stop your bonus benefits if your eligibility changes, or take away a promotion if you clearly break the rules. If a bonus has games that can't be played or a maximum bet amount, we may look at your gameplay data to make sure you're following the rules and to protect the offer's integrity. To speed up awarding and stop abuse, automated checks can be used. If you have a lot of accounts linked to the same device or try to claim the same offer quickly on multiple accounts, these checks may notice something off. We may need more proof or a hand-written review before confirming or declining your eligibility for a promotion if the decision has a big impact on your chances of getting it.
Data retention and auditing: We keep tracking data for promotions for as long as it takes to run the promotion, settle disputes, handle chargebacks, and meet our legal and licensing obligations. This could mean keeping records of how a bonus of up to NZ$200 was given out and how the wagering requirements were calculated.
Answer: Oceanspin Casino uses my personal information to let me make deposits and take money out. We use the information you give us to process payments, stop fraud, and do what the law requires. We may only give payment processors (like card networks, e-wallet providers, or banking partners) the information they need to process deposits and withdrawals. We do not sell information about you. You can change your contact information in your profile, and you can get a copy of the information we have on file by calling Support.
To make sure you are who you say you are and keep your payouts safe, we may ask for a photo ID (passport or national ID), proof of address (a utility bill or bank statement), and proof of payment method (a screenshot of your e-wallet account or a masked photo of your card number). Only use the secure upload feature in your account to upload files. Only people who are allowed to see the files can access them, and they are encrypted when needed. The files are only used for checks like age, identity, and anti-fraud validation.
There are laws in New Zealand and your area that you must follow. We may not let people in from certain areas access and ask for proof of address or nationality information like New Zealand to make sure they are eligible. Based on your location or documents, if we think you are in a restricted area, we may stop your account from playing, refuse any new deposits, and return any remaining funds, as long as we do the necessary checks and follow anti-fraud rules.
While a bonus is active, we keep track of the wagering requirements, game contributions, and any limits that come with the offer, like the maximum bet limitations. Before letting you cash out, we may look at your account activity to make sure you followed the bonus terms and stop you from using more than one account or abusing the system. The data used in this review comes from Oceanspin's game play and transactions, as well as payment verification data from providers when needed. We may take back bonus funds and winnings related to the promotion if a breach is proven.
Set up two-step verification if it's available, use a strong password that is only used by you, and don't use shared devices. Always log out of your phone after using it, and don't store your passwords in public browsers. Please change your password and contact Support to stop withdrawals if you think someone else has gotten into your account without your permission. You can also change your marketing preferences in your account settings. If allowed, you can also ask that certain data be deleted or limited. We will only keep the minimum amount of data needed for compliance and transaction records.
Only to run your account, process payments, follow the law, and keep your balance and gameplay safe do we collect and use your information. What we use and why: (1) For deposits, we use your name, payment information (masked where possible), IP/device data, and transaction history to make sure the payment came from you, stop fraud, and set any limits that apply. For withdrawals, you will be asked to prove who you are and the payment owner to make sure that the funds go to you and to the same verified method if needed. 3) Know Your Customer (KYC) checks: name, date of birth, address, and proof documents to make sure you are who you say you are and that you can play from New Zealand. (4) To be eligible for a bonus, player activity and transaction logs must be kept to enforce bonus rules, stop multiple accounts, and stop abuse. (5) Security: login logs, device fingerprints, and location markers to find access that doesn't seem right. To take charge, you can contact Support from your registered email address and change your profile information, ask for a copy of your data, or ask for deletion of your data if that is legally possible. For legal reasons, to handle disputes, or to meet tax or AML requirements, some records may need to be kept. This means that only some records may be deleted.
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